Leadership Development Officer

ROLE PURPOSE:

Context operates three distinct business lines:

• Translation
• International Conference Services
• Community Interpreting

Context’s values-driven culture supports their success. The high achieving, self-managing, team-led operation provides exceptional services to international and national clients.

Values

• Excellence
• Sustainability
• Integrity
• Self-Management
• Resilience

Context’s operational excellence is the result of a strong focus on continuous improvement, training, service excellence and quality management. Key performance indicators, superior quality, and audit metrics are embedded in a mature, comprehensive, NSAI audited ISO9001 quality system. Ongoing technological development supports excellence in customer service and automation. Context has evolved to drive the development of trusted client relationships pro-actively, across its business line portfolios. The Context strategy combines a careful, incremental approach to sustainable growth whilst aiming for an agile response to market and operational shifts – delivered through a focussed, collaborative response.

The Leadership Development Officer
This senior role will partner and support all three business lines to achieve their goals through leadership in the standards and behaviours required of teams and individuals within Context. A high degree of team ownership, autonomy and accountability are to be nurtured, in line with the core values, delivering an exceptional experience for their clients.

The role involves:

• Practiced leadership as support within an established culture based on strong values
• Promoting team ownership, autonomy and accountability and embedding the required communication styles
• Facilitate the development of the team’s skillset internally and also outward facing by being involved in Client and Supplier meetings
• Supporting interviews and performance review meetings with new team members
• Deciding on new hires together with the hiring teams and the directors/advisory board
• Driving company, departmental and individual training and development plans
• Promoting and supporting the Context Health and Wellbeing programme

This leadership role will suit someone able to demonstrate excellent values-led practice in effective, results focused engagement with clients, partners, and internally, supporting delivery by every team member.

The person

• An experienced manager, you have well-honed people skills, a superior eye-level communication style, and great trust building practices when working with a variety of individuals and stakeholders
• You have a track record in delivering practical support for teams on their journey to increased autonomy, and facilitating team performances to the highest standards of excellence, in an environment of constant change
• You are interested in technology/new systems and term yourself as being ‘tech savvy’
• You like to work authentically and thrive working in a values led environment.
• People driven, and an inspiring leader-facilitator, you understand the behavioural responses that a strong values led organisation requires and can support the achievement of those standards
• Focussed on outcomes, you thoroughly understand and can support the nature of the ‘journeys’ which get people to their destination
• Your tool kit includes a range of approaches and skills sets – mentoring, coaching, HR, leadership, negotiating, facilitating, training – and you are known as someone with the capacity to use them appropriately
• You delight in the achievement of others and have been really missed when you have left previous roles
• You are fun, a flexible thinker, creative, intellectually curious and engaged, always learning.

Your qualifications will include:

• Third level degree/s
• Continuous learning and professional development, especially in areas such as organisational development, agility and new ways of working, effective leadership in operations management
• Comprehensive coaching and facilitation qualifications and evidence of successful practice.
• Your key qualities will include:
  Excellent communication skills, active listening, leadership, self-reflection, emotional intelligence, curiosity, creativity, humour, kindness, humility and energy.

Terms

• 30 hours/4 days per week or 5 days per week if preferrable
• Hybrid format with a regular presence on site, including for training days and team events
• Salary €72,000 + DOE (Depending on Experience)
• Annual leave 20 days per annum
• 4 wellbeing days (1 day per quarter)
• Ongoing training & development opportunities
• Pension contribution – Employer contribution of 5%

Application

If this sounds like the role for you we want to hear from you, and about how you

• Operate from a strongly values led personal and professional ‘centre’
• Build relationships of trust
• Support self-managing teams to realise their potential and objectives
• Foster an inclusive, caring and respectful work environment
• Act with intercultural sensitivity
• Support people at a range of seniority / experience levels and personalities
• Apply transformational and coaching leadership styles as required.

To apply, please submit your CV and Cover Letter (maximum one page), in Microsoft Word format, outlining how your motivation, experience and skills fit this role profile. Please make your application for the attention of BOTH Gilly Balmer and Zena Dawson at the following email address: info@balmerdawson.ie

Closing date:

• The closing date for applications is Wednesday 25th October by 5pm (GMT)